This might include calling the credit union’s customer care division, senior credit union management, or even the supervisory committee. If you fail to resolve the problem along with your credit union, you are able to contact NCUA’s customer Assistance Center for assistance by finishing the NCUA customer Assistance Form (starts brand new screen) (PDF variation (starts new screen) ). Should your problem involves multiple problem or credit union, you need to submit split problem types for every problem or credit union. When the form(s) is gotten, you may receive an acknowledgement and information that is additional the problem procedure from NCUA’s customer Assistance Center. Find out more about the grievance procedure below.
- File an issue: The issue procedure begins whenever you distribute a problem utilizing the on line NCUA customer Assistance Form or the PDF version into the Consumer Assistance Center.
- Customer Assistance Center Review: Upon getting your grievance the buyer Assistance Center will be sending you an acknowledgment which includes a full situation number. Thereafter, we shall see whether your issue involves issues within NCUA’s enforcement authority. In the event the grievance falls outside of NCUA’s enforcement that is regulatory, we’re going to inform you that your particular instance was called to the appropriate federal or state agency for control.
- Forwarded to Credit Union for Attempted Resolution: if the grievance involves a federal customer monetary security legislation or legislation within NCUA’s enforcement authority, we shall ahead it and any papers to your credit union for the review. The credit union might make an effort to resolve your issue within 60 calendar times of receiving your problem.